Raincheck Guarantee

What Is the Raincheck Guarantee?

Our Raincheck Guarantee offers you a full refund, or the ability to reschedule your booking if we decide it is necessary to canceled your trip due to weather or other unavoidable factors. You can rebook your experience at a future date that works best for you, subject to availability.

How It Works

1. Cancellation Notification: If conditions prevent us from operating safely, we’ll notify you as soon as possible.
2. Rescheduling Options: Choose a new date for your trip, or receive a credit toward another tour of your choice.
3. Flexible Policies: Your rescheduled trip can be used within one year of the original booking date.

Why Choose Us?

• Customer-Centric Flexibility: Your satisfaction is our priority. We’ll work with you to ensure you don’t miss out on your adventure.
• No Hidden Fees: Rescheduling through the Raincheck Guarantee is completely free of charge.
• Commitment to Safety: We only proceed with tours in conditions that prioritize your safety.

Frequently Asked Questions

Q: Can I request a refund instead of a raincheck?
A: Refunds are considered on a case-by-case basis. However, our Raincheck Guarantee ensures you can rebook without additional charges.

Q: How far in advance will I know about cancellations?
A: We closely monitor weather conditions and aim to notify you at least 24 hours before any cancellations.

Q: What if I can’t rebook within the next year?
A: If rebooking is not possible, please contact our team to discuss alternative options.

For more details or assistance, feel free to contact us. Your next adventure is just a raincheck away!